Recently, Samsung has been in the spotlight for all the wrong reasons. The scandal surrounding the exploding Note 7s has dominated the company’s news since September and dealt a major blow to its reputation, with Samsung permanently halting production of the Galaxy Note 7.
Determined to instill faith back into its audience, Samsung launched an investigation into the cause of the fires, placing the blame on faulty batteries from two suppliers during a recent press conference. A new “Quality Enhancement Plan” has also been put in place to prevent similar mistakes in the future. Some of the new and enhanced safety measures include an 8-point battery safety check, multi-layer safety measures, and the formation of a Battery Advisory Group.
However, loveit coverit have discovered that Samsung’s problems may extend well beyond the Galaxy Note 7. Our database reveals that Samsung owners are 53.4% more likely to register a claim than those with an Apple device. Whilst 20% of those with Samsung devices made a claim, only 13% of those who claimed, did so for an Apple device.
In fact, the data reveals that some Samsung models have been particularly problematic. The Galaxy S6 and S7 Edge make up less than one sixth of the total number of handset policies, but account for more than a quarter of all claims made.