Buying a refurbished phone

If you don't want to spend a fortune for a new phone, there is an alternative for you - a refurbished phone. We created this page to answer all of your questions about refurbished devices.

Black Friday Refurbished Deals

Grade A Apple iPhone XR 64GB unlocked - £499.97 Buy Now
Grade A Samsung Galaxy Note 9 - £549.97 Buy Now
Grade A Apple iPhone 8 - £15.50 per month Buy Now
Grade A Samsung Galaxy S9 - £299 Buy Now
Grade A Google Pixel 3 - £429 Buy Now
Grade A Apple iPhone XS - £699 Buy Now

What is a refurbished phone?

A refurbished phone is usually a pre-owned phone that has been sent back due to a fault and then has been repaired for re-sale, but not all refurbished devices were at one stage faulty. Some retailers call a phone refurbished when it has been sent back to them within 30-day cooling-off period after a client has signed a phone contract. A refurbished device can also be a handset simply sold by their previous owner. Some retailers might refer to this type of device as ‘refreshed’ or ‘reconditioned’ as well.

What type of refurbished handsets are there?

When retailers refurbish a mobile phone, they give it one of three 'grades': A, B or C.
Grade A - Very best quality you can expect from a refurbished device. Looks almost as good as new, very minor signs of handling/wear
Grade B - The device could have a few scratches, chips or other small cosmetic damage,but is in a great working condition
Grade C - will visibly show signs of wear and tear,so it will look used, but will be in working condition.

What is the price of a refurbished device?

The price of a refurbished phone will depend on the phone model and the grade. Grade A phones will be more expensive than B and C and respectively grade B will be more expensive than grade C refurbished device. The price will vary across different retailers, so it is important that you compare the prices before buying a refurbished phone.

High-End Phone + Contract

Iphone XS Like New (Grade A) 64 GB – £48.52 a month, £50.00 upfront. Save £119.88 from O2
Samsung Galaxy S9 (Grade A) 64 GB – £33.19 a month, £50.00 upfront. Save £119.88 from O2
Huawei P20 Pro (Grade A) 128 GB – £28.09 a month, £25.00 upfront.Save £178.56 from giffgaff

Where to buy a refurbished phone?

It can be difficult to find the best place where to buy a refurbished phone. Therefore, we gathered some of the best places online where to buy a refurbished handset.

Online selling platforms

You can get a refurbished phone from the very well-known online selling platforms like ebay and amazon. If you’re worrying whether the phone will be properly checked and whether it will have warranty – most of sellers do offer warranty and provide details of the tests made, the same as any other refurbished device seller.


You can buy a refurbished device directly from a network provider which could make the whole process of buying a phone way easier. They can set you up with a phone contract when you’re buying the device and that saves you another trip or a phone call to the closest network provider. However, if you are not currently using a specific network and want to buy from them, make sure that the device is unlocked.
You can find refurbished devices from UK Networks here:

- EE
- o2
- Giffgaff


There are many websites offering refurbished phones. Most of them are SIM free and unlocked. We gathered some of the best and easiest to use for you:

- Handtec
- Envirofone
- Music Magpie
- Laptops Direct

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Phones Under £300

Apple Iphone 7 (Grade A) 32 GB – £249.97 from laptopsdirect. Save £155 from RRP
Google Pixel 2 (Grade A) 64 GB – £239.99 from envirofone. Save £160 from RRP
Samsung Galaxy S8 (Grade A) 64 GB – £269.00 from handtec. Save £331 from RRP

What should I keep in mind before buying a refurbished device?

Before buying the phone, you should find out whether the phone is locked or unlocked. If the refurbished handset is locked, it means that you can only use a specific service provider. If it is unlocked, you can use all available service providers. Another thing to keep in mind is that most likely the device won’t come in the original packaging and may not have all the accessories, but you can be sure that the device will be tested and will usually come with a warranty.

Phones Under £150

Apple iPhone SE 16GB – £109.99 from ebay. Save £100 from RRP
Huawei P10 Plus 128 GB – £149.99 from envirofone. Save £530(!!) from RRP
Samsung Galaxy S7 32 GB - £144.99 from musicmagpie. Save £117 from RRP

How good is a refurbished phone?

Before the phone is put on sale, the device is thoroughly checked and tested to ensure that they are in a fully working condition. Usually the testing consists of checking all buttons and cameras, ensuring that the battery is charging, checking the audio quality, screen responsiveness and whether the phone connects to the network (3G/4G/5G, Wi-Fi) without any problems. All previous user data is wiped from the device.

The quality of the phone also depends on the grade of it, but in any case, you will be getting a device in a full working condition for a cheaper price.

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Why insure your phone with loveit coverit?

Providing gadget insurance for almost 30 years
We’ve been in the insurance industry since mobile phones were the size of bricks, so you can trust your device in the hands of an experienced company. As a specialist gadget insurer, we pride ourselves on offering a comprehensive service at competitive prices.
In partnership with leading insurer AXA
Our comprehensive and affordable policies are backed by number 1 leading, global insurer provider AXA, together offering customers high-quality and high-value protection for their devices
All claims handled by our in-house team
We’re always happy to help, and incredibly proud to offer an end-to-end service. All repairs and replacements are issued from our own repairers, supported by our friendly UK-based customer care team. What’s more, we’re fully regulated by the FCA.
No minimum contract
We won’t tie you down with a 12 or 18-month contract. With loveit coverit your policy is flexible and can be cancelled at any time, subject to terms and conditions. You’ll still enjoy the full benefits of your chosen policy plan, with no hidden surprises.
14-day money back guarantee
Provided you haven’t made a claim, you’ll receive a full refund if you cancel your policy within 14 days of policy the start date. Our comprehensive service includes a two-week grace period, so you won’t be out of pocket if you change your mind
Unlimited claims and repairs
Many of our competitors only allow you to make one or two claims each year. With loveit coverit, there’s no limit on the number of claims, regardless of whether it’s an accidental damage, theft, or loss claim. No matter what happens, we’ve got you covered.

Which handset is the best for me?

It can be hard to choose a phone since there are so many options available. Before choosing a handset for you, you should think about your budget and your needs. If you are a tech savvy person, you can find the newest phone models for a reasonable price. If you don’t mind a bit older phone, like the Iphone 7 or Galaxy S8, you can save up to £300 when buying a Grade A Refurbished phone instead of a new device. If you need a phone just for the basic needs – calling and messaging, you could get a great deal for just under £150.

10% discount - when you insure more than one device

Can I insure a refurbished phone?

Most mobile phone insurance policies also insure second-hand or refurbished phones. Many major network providers do insure refurbished phones, but only those bought directly from them. However, many providers will not offer insurance for phones bought from third party websites, such as eBay.

Another thing to keep in mind is that most of insurers will require the device to have 12-month warranty from the seller, which in most cases is supplied when buying a refurbished device.

You can insure any Grade A device with loveit coverit. Get a quote here

Whilst some networks offer a separate refurbished phone section, the price for insurance is usually relatively similar to purchasing a new phone from a network provider. There are some insurance providers offering a higher premium for refurbished devices,because they see them as a higher risk devices. However, most of insurance providers treat refurbished phone as any other handset. There are no separate terms and conditions for these devices.

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