loveit coverit introduces Dr Please!

Your Travel Health Companion.

Doctor Please Image loveit coverit is excited to introduce Dr Please!, a free app available to all our travel insurance customers heading overseas. It gives you quick access to qualified doctors wherever you are, offering reassurance and expert advice during your trip.

Before you set off, make sure you download the Dr Please app so it’s ready when you need it:

Download on iPhone
  
Download on Android

Key Features of Dr Please!:

  1. 24/7 Medical Consultation Service: Connect with certified doctors via phone or video call at any time, from any location worldwide.
  2. Convenient and Cost-Effective: Avoid long waits and high costs associated with visiting local private doctors for minor medical issues.
  3. Multilingual Support: Consultations are available in English, eliminating language barriers often encountered when seeking medical advice abroad.
  4. Prescription Services: Depending on your condition and local regulations, doctors can issue prescriptions, which can be easily redeemed in the application or at nearby pharmacies.

How to Access Dr Please!:

Upon purchasing a loveit coverit Travel Insurance policy, you’ll receive a unique medical advice access code with your policy documents. To use the service:

  1. Download the free Dr Please! app from the Apple Store (for iOS devices) or Google Play Store (for Android devices) before your trip.
  2. Log in to the app using your access code (that was sent to you with your policy documents).
  3. Book a video or phone consultation as needed during your travels.

Alternatively, you can contact the AXA Assistance team on 0203 0931749 and request a callback from a registered doctor. If calling from abroad, please dial +44 203 0931749.

When to Use Dr Please!:

The service is ideal for non-emergency health issues such as:

  • Sinus problems
  • Respiratory infections
  • Allergies
  • Flu symptoms
  • Rashes
  • Other minor illnesses

Your consulting doctor will diagnose symptoms, provide advice, and may issue a prescription if necessary.

Important Notes:

  • The service is available to all individuals named on your loveit coverit travel insurance policy.
  • For individuals aged 18 and over, separate Dr Please! accounts must be set up to access video consultations.
  • While the consultation service is free, any prescribed medication costs will be covered under your policy’s medical expenses benefit, subject to excess limits.
  • Dr Please! is not suitable for emergency situations. In case of a medical emergency, always contact local emergency services.

By adding Dr Please! To our travel insurance products, loveit coverit aims to enhance your travel experience by providing easy access to medical professionals, ensuring you can enjoy your trips with greater confidence and peace of mind.

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General Information

The Doctor Please! app is a medical consultation service provided in partnership with AXA, included at no extra cost with all our Travel Insurance policies. It allows you to talk to a doctor by phone or video from anywhere in the world.

If you or another traveller on your policy falls ill while abroad, you can schedule a remote appointment with a doctor via the Doctor Please! app. After the consultation, you’ll have access to the doctor’s notes and any prescriptions needed for medication at a local pharmacy.
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Accessing the Service

When you purchase a loveit coverit Travel Insurance policy, we provide a medical advice access code with your policy documents. Download the free Doctor Please! app before you travel from the Apple Store or Google Play Store, and use your access code to log in and book a consultation.

Apple devices: Download from the Apple Store.
Android devices: Download from the Google Play Store.

Anyone named on your loveit coverit travel insurance policy can use your access code to access the service. Insured persons aged 18 and over will need to set up their own Doctor Please! account for video consultations.

Upon purchasing a loveit coverit Travel Insurance policy, your unique medical advice access code will be included in your policy documents, you can find it on the last page of your Policy Certificate under the heading "Doctor Please!".

These documents will have been emailed to you upon puchase of the Travel Insurance policy.
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Using the Service

Use the service for non-emergency health issues while travelling, such as sinus problems, respiratory infections, allergies, flu symptoms, and rashes. The doctor can diagnose your symptoms and may provide a prescription if needed.

No, for medical emergencies, you should contact the local emergency services in the country or area you are visiting.

The doctors are certified general practitioners, licenced to practice medicine in your travelling destination country.
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Costs and Coverage

The service is included with all loveit coverit travel insurance policies at no extra charge. If a prescription is issued, the cost will be covered under the medical expenses benefit of your travel insurance policy, subject to excess limits.

Yes, prescriptions may be issued if deemed necessary by the doctor. They will be available as a PDF in your Doctor Please! account or sent directly to a local pharmacy for collection. The cost will be covered under your policy’s medical expenses benefit, with excess limits applying.

Yes, the app is free to download from the Apple Store or Google Play Store, and there are no additional charges for using the consultation service.