iPhones are one of the most expensive phone brands in the market, yet one of the most popular ones. Just imagine, if something happened to your £1400 iPhone – would you be able to pay for a replacement or repair it right away?
Phone insurance gives you the chance to pay a small monthly or annual premium and in case anything happens to your device, the insurer will repair it or replace it within days, without no extra cost( except the excess, which is usually from £30 – £175, depending on the device).
This depends on which policy you have chosen – monthly or annual. If you’ve chosen monthly policy, you will have to pay once a month, on a date most convenient for you. If you’ve chosen annual policy, you will have to pay once a year.
NB We don’t take any payments in the first 14 days after policy start date, therefore first two payments might be taken in the same month (if you’ve chosen monthly policy). Don’t worry if this happens, after the 1st month you will only have to pay once a month.
If you have to make a claim, you will have to pay excess. Excess usually depends on your iPhone model and claim type. Higher priced iPhones and lost and theft claims have a higher excess, while cheaper iPhones and accidental damage claims have lower excess.
Usually the older the iPhone gets, the cheaper it gets. We always check the changes in selling price of iPhones so that we can offer the most competitive price for you. However, you have to remember that we only insure iPhones up to 36 months old.
The insurance is arranged by Pier Insurance Managed Services Limited and is authorised and regulated by the Financial Conduct Authority under Firm Register number 311798.
This policy is underwritten by Inter Partner Assistance SA (IPA) which is fully owned by the AXA Partners Group. The Inter Partner Assistance SA Financial Conduct Authority register number is 202664.
Working in partnership with AXA we are a trusted, specialist provider of mobile phone and tablet insurance policies direct to the consumer. loveit coverit is a trading style of Pier Insurance Managed Services Ltd.
Pier Insurance Managed Services Ltd is authorised and regulated by the Financial Conduct Authority. FCA registration no. 311798.
We understand that speed is of the essence when you are without your mobile phone or tablet. For that reason, we aim to have a replacement device in your hands within 24 to 48 hours of a claim being approved.
Once the claim has been agreed, we will try our hardest to replace your cherished device with the same make, model and colour, and send it to you as quickly as possible. If your device is no longer manufactured, we will provide the nearest comparable model in a speedy and efficient fashion.
Your policy is not a ‘replacement as new’ policy so all mobile phone or tablet replacements may be either brand new or refreshed devices – all devices will also come with a warranty.
The quality of refreshed devices is so high you won’t be able to tell the difference compared to the new devices. Although standards are extremely high, please note that refreshed devices may hold some non-original parts.
There is no minimum period of cover. However, when you purchase annual cover we will contact you approximately two weeks before your renewal date and offer to renew the policy. If you do not tell us that you wish to cancel your policy, we will automatically process your renewal.
Yes, but all iPhones must be purchased from a VAT registered UK supplier within the last 36 months (from the policy start date). This must be supported by a valid proof of purchase document.
No. Non-genuine devices are not covered by our policies. However, we do provide cover for refurbished devices that come with a manufacturer’s warranty or the original proof of purchase (if the device was bought second-hand).
Your excess can be found in your Policy Excess documents.
Unlike other insurance providers, we do not increase our premiums after you make a claim. Therefore, we ask that you pay the compulsory excess so we can keep our prices low for you. In the meantime, you can trust that we will handle your claim promptly and professionally.
To take out a policy for yourself you must be 18 years old or over and a UK resident. If you are under 18 years old, then a consenting family member can take out the policy on your behalf.
We will appear as Pier Insurance on all banking statements.
No. Whilst every care is taken to ensure that our list is complete and up to date, the iPhone market changes very often. Please contact us to give us the details of your iPhone model, and we will confirm if it is a model we can cover.
Yes! Please email us at firstname.lastname@example.org and we will be happy to help.
Please check through both the Policy Excess, and IPID (insurance product information document) to check for what is not covered by your policy.