Samsung insurance

Comprehensive insurance for all Samsung models at great prices, with experienced in-house customer care.

1 Million+

Gadgets insured
30 Years

Industry experience
5-Star

Feefo rating
4.8 / 5

Trustpilot score
Authorised by the Financial Conduct Authority
In partnership with AXA
Samsung insurance

Comprehensive insurance for all Samsung models at great prices, with experienced in-house customer care.

1 Million+

Gadgets insured
4.8 / 5

Trustpilot score
Authorised by the Financial Conduct Authority
Get an instant quote
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What is Samsung Insurance?

Samsung Insurance is designed specifically with Samsung devices in mind. The insurance considers all the specifics of Samsung products and services. In case something happens to your Samsung device, with loveit coverit Samsung insurance you can be sure that we will take care of it.

Do you need Samsung Insurance?

Samsung phones, especially the newest models, are one of the most popular devices in the market. However, with their sleek design and top of the range tech, these phones are not cheap.

Imagine if something would happen to your £1000+ Samsung device. Would you be able to get a like-for-like replacement or repair it immediately? Surely there are other ways how you would like to spend that money!

Samsung Insurance allows you to pay a small monthly or annual premium and if anything happens to your device, the insurer will make sure you get a replacement or your device repaired as quickly as possible (usually within 1-2 days) so you won’t have to be without your favourite device for long.

The only thing you have to pay towards the repair or replacement is the excess fee (usually from £30 – £175, depending on the device).

What does loveit coverit Samsung insurance cover?

 
There are many things that could happen to your Samsung device – you could drop it and smash its screen or drop it in the loo or it could just slip out of your pocket.

Therefore, it’s important to know what exactly our Samsung Insurance covers you for.

Theft

Loss

Accidental Damage

Liquid Damage

Cracked Screen

Unauthorised calls up to £10,000

Accessories up to £175

Mechanical Breakdown

Worldwide Cover

Theft

Loss

Accidental Damage

Liquid Damage

Cracked Screen

Unauthorised calls up to £10,000

Accessories up to £175

Mechanical Breakdown

Worldwide Cover

We also offer

Unlimited claims

In-house customer service team

12-month warranty on replacements

Unlimited claims

In-house customer service team

12-month warranty on replacements

loveit coverit Samsung insurance vs Samsung Care+

After buying your new Samsung, the manufacturer will offer you to take out Samsung Care+ in order for you to have protection if something happens to your new device. Even though Samsung Care+ covers things like accidental and liquid damage, it will not replace your device if you lose it or it’s taken away from you. To see how our Samsung Insurance compares to Samsung Care+, check the table below.

loveit coverit
Samsung Care+
Time frame to buy
up to 36 months after purchase up to 6 months after purchase
Maximum length of insurance
Unlimited 24 Months
Loss claims covered
Yes No
Theft Claims Covered
Yes No
Limited Claims
No Yes*
*2 Claims for 1 year policies, 4 claims for 2 year policies

How much does Samsung Insurance cost?

The price of Samsung insurance depends on the Samsung model you own. Usually, for more expensive and newer devices the premium will be higher than for older and cheaper devices.

To find out how much it would be to insure your Samsung device, you can get a quick quote on our website.

Find out the price

10% discount - when you insure more than one device

Samsung Insurance explained

Insurance might seem like something really difficult to understand without a little explanation. We know that you’ll want to know what you are covered for with Samsung insurance before getting a policy. So, this section will tell you about each thing that’s covered so you know what you're protected against.
Accidental Damage
Our comprehensive cover will repair or replace your Samsung phone if you accidentally damage it.
Liquid Damage
If you accidentally wash your Samsung device with your laundry or drop it in the toilet, we will repair or replace it.
Cracked Screen
If you've dropped your phone and cracked the screen, don't worry, we will get it repaired.
Loss
We’ll replace your device with a like-for-like model if you happened to lose your Samsung phone. Lose a Galaxy S21? You’ll get a Galaxy S21.
Theft
If someone has taken your Samsung away from you, we will send a replacement device to you.
Accessory Cover
If you had any accessories attached to your Samsung while it was damaged, stolen or lost, we will replace them.
Mechanical Breakdown
If an electrical or mechanical fault occurs, we will repair or replace your Samsung phone.
Airtime Abuse
Our Samsung insurance covers the cost of unauthorised calls made following the theft of your phone.
Worldwide Cover
If something happens to your phone while you're abroad, we will take care of it.

How often will you need to pay for your Samsung insurance?

This depends whether you’ve chosen a monthly or annual insurance policy. We always want to give our customers the opportunity to choose what works better for them.
If you’ve chosen a monthly policy, you will have to pay once a month on a date chosen by you. If you’ve chosen an annual policy, you will have to pay only once a year. Paying annually usually turns out to be a bit cheaper than paying monthly so if you can afford it straight away, this could be the best option for you. Moreover, you’ll get cover for 12 months and won’t need to worry about paying the premium every month.

Please note, we don’t take any payments in the first 14 days after the policy start date, therefore your first two payments might be taken in the same month (if you’ve chosen a monthly policy). Don’t worry if this happens. After the first month, you will only have to pay once a month.

Excess on Samsung Insurance

If you have to make a claim, you will have to pay an excess. The excess is a small amount of the initial cost for repairs or a replacement, then we take care of the rest.

Excess usually depends on your Samsung model and claim type. Higher-priced Samsungs and loss or theft claims have a higher excess, while cheaper Samsungs and accidental damage claims have lower excess.

You can take a look at our policy excess table to find out exactly what you’d need to pay in each situation.

How does the age of your handset affect the cost of Samsung insurance?

Usually, the older the Samsung device gets, the cheaper it is to insure it. This is usually because demand for them drops as newer Samsung models are released.
We are always checking whether the prices of Samsung models are changing so that we can offer the most competitive pricing for insuring your Samsung phone.
However, it is important to remember that we can only insure Samsung phones up to 36 months old.

Common exclusions with loveit coverit Samsung insurance

When looking to get your phone insured, there are a few things that may prevent you from getting a Samsung insurance policy. This is mainly due to the condition the Samsung is already in or where it was purchased from.

The most common Samsung insurance exclusions are:

We can’t insure your Samsung device if it is already damaged
We can’t insure your Samsung phone if it is more than thirty six months old
We can’t insure your Samsung if it is not purchased from UK VAT registered company
We can’t insure your Samsung phone if you’re not a resident of the UK
We can’t insure your Samsung device if it is grade B or C refurbished
We can’t accept your claim if you have not paid for your Samsung insurance

You can check the full list of exclusions to make sure your Samsung phone can get insured.

Frequently asked questions

Who provides the insurance?

loveit coverit insurance is arranged by Pier Insurance Managed Services Limited, which is authorised and regulated by the Financial Conduct Authority under Firm Register number 331798.

Our policies are underwritten by Inter Partner Assistance SA (IPA) which is fully owned by the AXA Partners Group. The Inter Partner Assistance SA Financial Conduct Authority register number is 202664.

Who are loveit coverit?

Working in partnership with AXA we are a trusted, specialist provider of mobile phone and tablet insurance policies direct to the consumer. loveit coverit is a trading style of Pier Insurance Managed Services Ltd.

Pier Insurance Managed Services Ltd is authorised and regulated by the Financial Conduct Authority. FCA registration no. 311798.

How quickly will I get my replacement phone after I claim?

We know that mobiles matter, which is why we’ll aim to get you yours within 24 to 48 hours of your phone insurance claim being approved.

What replacement phone will I receive? Will it be the same?

Where possible, your replacement phone will be the same make, model, and colour as before. If this is not possible, or it’s no longer produced, we will provide a phone that’s as close as possible to the original in terms of value and features.

Your phone will either be brand new or refurbished as new – you won’t be able to recognise the difference though. It will also have a warranty.

Will my replacement mobile phone or tablet be brand new?

Your policy is not a ‘replacement as new’ policy so all mobile phone or tablet replacements may be either brand new or refreshed devices – all devices will also come with a warranty.

The quality of refreshed devices is so high you won’t be able to tell the difference compared to the new devices. Although standards are extremely high, please note that refreshed devices may hold some non-original parts.

Is there a minimum or maximum cover period?

No, there is no minimum or maximum period of cover. If you choose to pay annually, we will let you know your cover is coming to an end two weeks before the renewal date. If you don’t tell us otherwise, we will automatically renew your phone insurance policy.

Can I insure an old device?

Yes, but all mobile phones or tablets must be purchased from a VAT registered UK supplier within the last 36 months (from the policy start date).

Does my device have to be genuine?

We only offer mobile phone insurance cover for genuine devices. That means if you have a non-genuine device then we won’t be able to cover it.

How much is my excess?

Your excess can be found in your Policy Excess documents.

Why do I have to pay an excess?

Unlike other insurance providers, we do not increase our premiums after you make a claim. Therefore, we ask that you pay the compulsory excess so we can keep our prices low for you. In the meantime, you can trust that we will handle your claim promptly and professionally.

Is there an age limit to insure a device?

To take out a policy for yourself you must be 18 years old or over and a UK resident. If you are under 18 years old, then a consenting family member can take out the policy on your behalf.

Who takes the money from my account or credit card?

We will appear as Pier Insurance on all banking statements.

My question has not been answered by the FAQs. Is there someone at the end of the phone who I can ask?

Yes! Please email us at support@loveitcoverit.com or call us at 01702 568081 and we will be happy to help.

What’s not covered?

Please check through both the Policy Excess, and IPID (insurance product information document) to check for what is not covered by your policy.

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