Customer feedback helps us improve our insurance

Customers are the heart of our company. We want to make sure that every customer gets the best product and the best experience possible. That's why everything we do, we do ourselves and we are proud of it. We want to be there every step of the way, combining a friendly team with efficient systems. We want to help you to choose the cover which best fits your needs and, if you need to claim, have an efficient service that communicates and manages your expectations well.

Many of our customers appreciate the clear language we speak and the straight-forward claims process. Our engagement with our customers helps us to learn and you’ll see out reviews for loveit coverit ranges across new policies, changes to policies and claims.

Thank you for trusting us to cover the things you love.

Our Review Platforms

TrustPilot is the biggest review platform in the UK. Our TrustPilot score (4.8/5) is the highest from all phone and gadget insurers in the UK. This shows that our customers appreciate our continuous efforts to ensure they get the policy they need and the service they deserve.

Read our TrustPilot reviews here

After being the winner Feefo Gold Service award in 2019 and 2020, this year we’ve become the winners of Feefo Platinum Service Award. This highlights how seriously we take delivering excellent customer service and how we continuously try to improve our product, experience and customer services.

You can read our Feefo reviews here

In-House Customer Service Team

We Will Never Outsource Your Claim

12 Month Warranty on Repairs

We give 12 Month Warranty on all Repairs to give you that extra protection

In-House Repair Centre

Our qualified in-house repair centre specialists will make sure your device is repaired to the highest standard

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