Important information For CUSC Customers

CUSC FoneGuard
We've moved! Please read below for more information.

Dear CUSC customers,

From now on all information about your policy, contact and claims information and policy documents can be found on this page. loveit coverit is CUSC's sister brand and one of the leading phone insurance brands in the market and is partnered with number 1 Global Insurance Brand AXA

This does not change anything for you, the policy holder, - you still have a valid phone insurance policy with us, you can amend your policy and make claims as you did before. You can find the important policy documents below.

Coronavirus update

Coronavirus has definitely affected everyone in the world and we are not an exception. Even though the way we work has changed a bit, we still want to be sure that we are here to help our customers. Therefore, we are open, resolving claims and repairing phones as we did before.

However, we are following Government’s guidance and our staff is working from home, therefore there might be a slight delay in responding which will be dependant on the volume. Do not hesitate to contact us by email, through live chat or social media pages, we will make sure your questions will be answered as soon as possible.

If you are currently experiencing financial difficulties, please speak to one of our friendly agents by filling out the contact form or email us so we can discuss how we can support you.

Stay safe!

loveit coverit / CUSC team

Policy Documents

Please read these document carefully together with your schedule of insurance to make sure you understand the cover including conditions and exclusions.

Policy Terms and Conditions

When you purchased this insurance you selected the appropriate package that most suit your needs.

We have not provided you with any advice on the suitability of this insurance cover to meet your needs.

This policy may be cancelled at any time and please refer to cancellation provisions contained in these Insurance terms and conditions.

IPID

When you purchased this insurance you selected the appropriate package that most suit your needs.

We have not provided you with any advice on the suitability of this insurance cover to meet your needs.

This policy may be cancelled at any time and please refer to cancellation provisions contained in these Insurance terms and conditions.

How To Claim?

A few simple steps

1. Tell us about your claim as soon as possible and in any event within 48 hours of discovery by emailing claims@cusc.co.uk

2. Once you have told us about your claim one of the CUSC Customer Care Team will guide you through the process to ensure your claim is promptly handled and to ensure you know what documentation you require to support your claim

3. Once your claim has been approved and your excess paid your gadget will be repaired, or replacement sent, should it not be repairable (or of course if it has been lost or stolen)

Contact Us

If you would like to contact us about anything else, please use the details below.

Email: sales@cusc.co.uk

Claims: claims@cusc.co.uk

Monday: 9am-5.30pm
Tuesday: 9am-5.30pm
Wednesday: 9am-5.30pm
Thursday: 9am-5.30pm
Friday: 9am-5.30pm

Evolution House
New Garrison Road
Shoeburyness
Essex, SS3 9BF