loveit coverit is thrilled to announce that it has won the Feefo Platinum Trusted Service Award, an independent seal of excellence that recognizes businesses that consistently deliver a world-class customer experience. The award is a testament to loveit coverit’s dedication to providing outstanding customer service for it’s insurance products from phone, to gadget and travel and its ability to navigate tough market conditions to deliver exceptional service.
Feefo established the Trusted Service Awards in 2014 to acknowledge brands that use their platform to collect verified reviews and receive exceptional feedback from customers. With over 6,000 brands, Feefo is the world’s largest provider of verified reviews and helps businesses understand their customers by providing insights into trends, needs, and habits.
To receive a Platinum Trusted Service Award, a business must have achieved Gold standard for three consecutive years. To receive a Gold Trusted Service Award, businesses must have collected at least 50 reviews with a Feefo service rating of between 4.5 and 4.9 between January 1st and December 31st of the current year.
In addition to the Feefo Platinum Trusted Service Award, loveit coverit also holds an Excellent rating on Trustpilot, further demonstrating our commitment to providing exceptional service to our customers.
Marketing Manager at loveit coverit, Jonathan Owen, said, “We are delighted to receive a Platinum Trusted Service Award from Feefo and to maintain an Excellent rating on Trustpilot. Keeping our customers happy is our top priority, so the fact that these awards are based on feedback from real customers gives us confidence that we are providing an exceptional level of service. The award also recognizes the hard work of our staff under challenging conditions, with both rising inflation and the cost-of-living crisis affecting both consumers and businesses alike. As we enter a new year, we will continue to listen, understand, and deliver what our customers want.”