Frequently asked questions
Can one policy cover a group travelling together?
A group policy can include multiple travellers, but cover applies only to travellers who are included on the policy and shown as having paid the premium, with their name appearing on the policy documentation. Terms and conditions apply. Eligibility criteria and exclusions apply.
What ages can be included on group cover?
Age limits apply. For Single Trips, the maximum age limit for benefits is 80 years inclusive. For Annual Multi Trips, the maximum age limit for benefits is 70 years inclusive. Children are covered up to age 18 inclusive, or 23 inclusive if in full time education at the start of the trip. Terms and conditions apply.
Do you cover travel in the UK as well as abroad?
UK cover can apply, but conditions apply. The policy is valid for travel within your country of residence where you have at least 2 nights of pre booked accommodation or pre booked transport at least 50 miles from your home. Cover depends on the level selected. Eligibility criteria and exclusions apply. Terms and conditions apply.
How long can we travel for on an annual policy?
Annual Multi Trip policies cover multiple trips within the period of cover, but each trip has a maximum duration which depends on the level selected and is shown on your policy certificate. Plus policies allow trips up to 31 days, and Premium and Premium+ policies allow trips up to 45 days. Terms and conditions apply.
What if someone needs medical help while we’re away?
In an emergency, contact the emergency services straight away. If you are in hospital, or you need medical assistance whilst abroad, contact the Medical Assistance Team on +44 0203 0931749. The team is available 24 hours a day, 7 days a week, 365 days a year. Terms and conditions apply.
How do we make a claim?
For cancellations, you can make a claim online 24/7 at the AXA Claims Portal or call 0203 0931749. For out of pocket expenses after your trip (all sections except Section 8 – Gadget Cover), you can claim online 24/7 at the AXA Claims Portal or call 0203 0931749 Monday to Friday between 9am and 5pm. Section 8 – Gadget Cover follows a separate claims process. Terms and conditions apply.